Lytmus Support

Getting Started

• Download Lytmus from the App Store or Google Play and create an account using your phone number or email.
• Pick the teacher and subject you want to learn, then start a session — you can ask questions out loud or in chat.
• Your progress and saved sessions sync across devices when you sign in with the same account.

Account & Sign-in

• Can't sign in? Make sure you're using the same phone number or email you registered with. If you're not receiving the OTP, check your SMS/email spam folder, or contact us.
• Update your profile: Open the app and go to your Profile page to edit your name, email, or learning preferences.
• Need more help? Email support@lytmus.tech from the address registered to your account.

How to Delete My Account

You can delete your account from inside the app: open the chat drawer, tap Help, then tap Delete Account and follow the on-screen instructions. You can also email support@lytmus.tech from your registered email address with the subject “Account Deletion Request”.

For full instructions, what data we delete, and processing timelines, see our Account Deletion page.

Troubleshooting

• App crashing or freezing: Force-close and reopen the app, then make sure you're on the latest version from the App Store or Play Store.
• Audio or video not working: Check that the app has microphone and network permissions in your device settings, and try switching between Wi-Fi and mobile data.
• Purchase not showing up: Pull down to refresh in the app, or sign out and sign back in. If it still doesn't appear, email us with your purchase receipt.
• Still stuck? Email support@lytmus.tech with your device model, OS version, app version, and a short description of what happened.