At Lytmus, developed by Napzen Technologies Private Limited, we respect your right to control your personal data. This page provides clear instructions on how to request deletion of your account and explains what happens to your data when you do so.
How to Request Account Deletion
You can request deletion of your Lytmus account through any of the following methods:
1In-App Request
- Open the Lytmus app on your device
- Go to your Profile Page
- Tap on Delete Account
- Follow the on-screen instructions to confirm your request
2Email Request
Send an email to our support team with the following information:
To: support@lytmus.tech
Subject: Account Deletion Request
Include:
- Your registered phone number
- Your email address (if applicable)
- Your full name as registered in the app
- A clear statement that you wish to delete your account
- Your reason for deleting the account
3Phone Request (For Parents/Guardians)
For users under 18 or parents requesting deletion of their child's account:
Call: +91 98739 99179
(Monday - Friday, 9:00 AM - 6:00 PM IST)
Processing Timeline
- •Immediate: Your account will be deactivated immediately upon receiving your request
- •Within 1 business days: We will confirm receipt of your deletion request via email
- •Within 5 days: Your account and associated data will be permanently deleted from our active systems
- •Within 30 days: All data will be removed from backup systems and archives
What Data Gets Deleted
When you request account deletion, the following data will be permanently deleted:
✓ Data That Will Be Deleted:
- Personal Information: Name, email address, phone number, date of birth
- Profile Data: Profile picture, bio, preferences, settings
- Educational Data: Academic level, subjects, educational institution information
- Learning Content: Questions asked, doubts submitted, personal notes, saved content
- Progress Data: Performance metrics, learning analytics, test scores, progress reports
- Usage Data: App usage history, activity logs, session information
- Device Information: Device identifiers, IP addresses linked to your account
- Communication History: Support tickets, chat history, feedback submitted
- Payment Information: Billing address, transaction history (except as noted below)
What Data May Be Retained
In certain cases, we may retain limited data for specific legal, security, or operational purposes:
⚠ Data That May Be Retained:
- Financial Records: Transaction records and payment information may be retained for up to 7 years to comply with tax laws, accounting requirements, and fraud prevention regulations
- Legal Compliance Data: Information required by law to be retained (e.g., for ongoing investigations, legal proceedings, or regulatory compliance) will be kept for the minimum required period
- Anonymized Analytics: De-identified and aggregated data that cannot be linked back to you may be retained indefinitely for research, analytics, and service improvement purposes
- Security Logs: Certain security and fraud prevention logs may be retained for up to 2 years to protect our systems and users
- Backup Systems: Data in backup and disaster recovery systems will be deleted during the next scheduled backup cycle (within 30 days)
Important Considerations
⚠️ Account Deletion is Permanent
Once your account is deleted, you will not be able to recover your data, progress, or purchase history. This action cannot be undone.
Subscription Cancellation
Deleting your account automatically cancels active subscriptions.
Outstanding Payments
Any outstanding payments or refund requests must be resolved before account deletion. Please contact support if you have pending financial matters.
Re-registration
After account deletion, you may create a new account using the same email or phone number, but you will start as a new user with no access to previous data or progress.
For Parents and Guardians
If your child (under 18 years of age) uses Lytmus, you have the right to:
- Request deletion of your child's account at any time
- Review what data has been collected about your child
- Request a copy of your child's data before deletion
- Contact us with any concerns about your child's privacy
To exercise these rights, please contact us at support@lytmus.tech or call +91 98739 99179
Alternative Options
If you're not ready to permanently delete your account, consider these alternatives:
Temporarily Deactivate
You can temporarily deactivate your account without deleting your data. Contact support@lytmus.tech for assistance.
Export Your Data
Request a copy of your data before deletion. We'll provide it in a portable format within 30 days.
Verification Process
To protect your account security, we may need to verify your identity before processing the deletion request:
- We may ask you to confirm your identity by logging into your account
- We may send a verification code to your registered email or phone number
Contact Information
If you have questions about the account deletion process or need assistance, please contact Lytmus Technologies:
Email:support@lytmus.tech
Phone:+91 98739 99179
Address:Lytmus AI, First Floor, 435, Canvas Building, 19th Main Rd, above Axis Bank, Sector 4, HSR Layout, Bengaluru, Karnataka 560102
Support Hours:Monday - Friday, 9:00 AM - 6:00 PM IST